We had a customer last week calling for an emergency waterline fix in Denver at the middle of night. He got our contact number from one of his neighbors and finally approached us. He asked for a quote and asked us about these 2 common things that he heard from every other plumber in Denver. He was a happy customer after receiving waterline repair services and he was also pleased that we didn’t repeat those words that every emergency plumber in city did.
If you reside or have a commercial space somewhere in Denver or nearby place, you can relate to these 2 common emergency plumber things, mentioned in the blog.
“We don’t have a ‘quote over the phone call’ policy”
When you’re calling several plumbers for getting to know how much it costs to treat the plumbing emergency repair, you must have often came across many services who won’t tell you charge without physically encountering the problem. Many would send plumbers to your place at zero to minimal charges to take a view of problem and then the plumber would give you a quote.
When you hear something like this, two things are likely to happen.
Case 1: One case is that you have come across a good plumbing service and he would carefully determine the situation before he quotes you the price. In such case, generally the quotes are very accurate. Even if they ask for a fee for quote, they just are covering the cost of commute.
Case 2: It is likely to happen that they would charge high and you may not feel the work worthy of such cost. Even if you refuse to go ahead with repair or drain cleaning service Denver, you would have to pay the service fee for their coming to your place and quoting.
What to do when you hear it?
If you can’t say no to face, you should rather search for services that offer free quotes on call. If you want to consider these services that have this policy of not telling quotes, check the reviews of company.
“We charge extra on nights, public holidays and weekends”
Many times, you need to get rid of a sewer or drain back up as soon as possible and that’s when you would be willing to pay the extra price for the emergency.
Case 1: Plumber would offer a temporary band aid till the time he is able to perform complete repair (generally in business hours). It mostly happens when the repair is postponed due to scarcity of some resource (tool, part or may be plumbing expert). In case it is about tool, sometimes they open stores and bring parts that are then given to you on premium prices.
Case 2: Emergency repair services generally mitigate and stop the effect of a problem over your property. They sometimes even repair it for you when you call them during emergency hours. If it is waterline breakage and you want to save the extra costs of emergency waterline repair you can shut off the valve of the particular offending pipe and repair can be postponed till the business hours.
What to do when you hear it?
If it is a sewer line back up problem, get it treated at that time and if it is a waterline repair that can be postponed, turn off the offending pipe valve until the business hours.